Privacy Policy

Mountain Electric Cooperative is committed to protecting the privacy of our members and website visitors. This policy explains what information we collect, how we use it and how we protect it.

Information We Collect

We may collect the following types of information:

• Personal information you voluntarily provide, such as name, address, phone number, email address or account information when you:
  • Pay a bill
  • Report an outage
  • Submit a form
  • Sign up for communications
• Usage information collected automatically when you visit our website, such as:
  • IP address
  • Browser type
  • Pages visited
  • Date and time of visits
• Mobile information, including phone numbers and messaging preferences when you opt in to receive text messages

How We Use Your Information

We use collected information to:

• Provide electric service and manage your account
• Respond to inquiries and service requests
• Send important updates, including outage notifications and account alerts
• Improve our website and member services
• Communicate news, programs or events (when you opt in)

Information Sharing

Mountain Electric does not sell or rent your personal information.

We may share information with trusted third-party service providers who assist in operating our business (such as billing, communications or IT services), but only as necessary and with appropriate safeguards.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Text Messaging and Mobile Data

If you choose to receive text messages from Mountain Electric:

• Your participation is voluntary
• Message frequency may vary
• Standard message and data rates may apply
• You may opt out at any time by following the instructions provided in the message

We will only use your mobile information to provide the services you have requested.

Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure or misuse. However, no system can be guaranteed to be completely secure.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this privacy policy or how your information is used, please contact us:

Mountain Electric Cooperative
604 South Church St
Mountain City, TN 37683

(423) 727-1800